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Frequently Asked Questions Frequently Asked Questions

  1. I have a local text messaging plan with my cellphone carrier. Can I use that to text to the Philippines using the Spider Network?
  2. Is this a new cellphone carrier?
  3. Who pays / get charged sending and receiving through the Spider Network?
  4. How can I register as a new subscriber?
  5. How do I buy a Spider Load?
  6. What type of payment method do you accept?
  7. What is PayPal?
  8. Does it cost money to sign up for PayPal?
  9. Do you accept credit card through PayPal?
  10. Is PayPal secure?
  11. How do I sign up for Paypal?
  12. Where do I pay if I choose cash as my payment method?
  13. Will Spider Network be available in Canada?
  14. What is the spidertext number?
  15. My cellphone carrier has local text messaging only. Can I use Spider Network to text to the Philippines?
  16. How do I receive my load?
  17. I'm in the Philippines and I want to use Spider Network, can I do it?
  18. What is the privacy policy?
  19. Do I need a local text messaging plan from my cellular carrier? How do I add a local text messaging to my current plan?
  20. How many Contacts can I add? My contact's nickname is too long. Can I change it?
  21. Can I use my prepaid cellphone to text to the philippines using the Spider Network.
  22. Are there any additional charges besides the 5 cents/msg?
  23. Why is it that sometimes when I receive a text message from the Philippines, it contains gibberish characters like “\n” and other weird characters?
  24. Your website said I can send messages with 160 characters or less. How come some of my messages get cut short to 70 characters?
  25. Why do I receive duplicate messages from the Philippines? My contacts said they only sent a message once but it is being delivered to my phone twice or sometimes 3 or 4 times? Am I getting charged more than once?
  26. I sent a message to the Philippines and they still haven’t receive it? It’s been a long time since I sent it. Normally, the message is received within a few seconds. What is going on?
  27. What number in the Philippines should my contacts send their message to? Should they save that number in their mobile phone's phonebook?
  28. How long can my SMS messages be?
  29. Are my messages secure and private? Can my dealers/distribors read my messages to my contacts?
  30. My textmates in the Philippines has 2 or more numbers (SIM cards). Should I register just one or all of them?
  31. How will my Philippine textmates know that a message they receive is from Spidertext is from me? I heard messages can come from multiple Spidertext numbers. Do I need to put my nickname at the end of every message I send to Spidertext?
  32. I am not receiving a small percentage of text messages from the Phils, randomly. In these cases they are not delivered late, they just "dissappear". My textmates say they sent a message but I have not gotten them. What's going on?

  1. I have a local text messaging plan with my cellphone carrier. Can I use that to text to the Philippines using the Spider Network?
    Yes. All you need to do now is register with Spider Network and buy the Spider Load of your choice from your dealer or our website.

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  2. Is this a new cellphone carrier?
    No. The Spider Network is a separate service being provided to help reduce the cost of sending text messages between the Philippines and the U.S. You can use our service with your current cellphone carrier.

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  3. Who pays / get charged sending and receiving through the Spider Network?
    Only the subscriber in the US is charged when sending / receiving messages passing through the Spider network.
    The contact is not charged.

    For any of these messages, you carrier will charge you the Standard Text Messaging charges, which are dependent upon your carrier and plan. Many plans include free text messaging, or text messaging packages, but if not, these texts usually range from 2 to 10 cents.

    Subscriber - A text (SMS) user who avails (subscribe) to the Spider services. He is the one that is charged per text message sent or received.

    Contact - A text user who is added into the list of person(s) authorized to send and receive messages by the subscriber. Only text messages from the contacts registered by the subscriber will be allowed to pass through the Spider Network and received by the subscriber. The Spider network does not charge the contact.

    Dealer - A person who sells the Spider network services. His clients are the Spider subscribers.

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  4. How can I register as a new subscriber?
    You can register as a new subscriber through your Dealer or through our website. You will be required to fill-up a registration form, pay the activation fee and the corresponding Spider Load so you can start sending and receiving text messages.

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  5. How do I buy a Spider Load?
    You can buy your load from your dealer or you can buy it here in our website. To buy load from our website just choose the corresponding Spider Load and add to cart then checkout.

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  6. What type of payment method do you accept?
    Right now, we accept check/money orders, cash and PayPal. Later on in the future, we will accept other types of payment method.

    If sending payments of check/money order, please include your mobile number and the alias you (want to) use with Spidertext. Also, please call us to verify who the check is payable to and the address where to send it. Our number is in the "Contact Us" section of this website.

    Please do not send cash in the mail. If it gets lost en route, we have no way to verify you sent it and we will not give you Spider Load. Cash is ideal for face to face transactions.

    Paypal is the fastest and our preferred method of payment.

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  7. What is PayPal?
    With more than 40 million member accounts in over 45 countries worldwide, PayPal is the world's largest online payment service. PayPal makes sending money as easy as sending email! Any PayPal member can instantly and securely send money to anyone in the U.S. with an email address. PayPal can also be used on a web-enabled cellphone. In the future, PayPal will be available to use on web-enabled pagers and other handheld devices.

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  8. Does it cost money to sign up for PayPal?
    No. Opening a PayPal account is free. Personal accounts can send and receive money for free.

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  9. Do you accept credit card through PayPal?
    Yes. We do accept credit card through PayPal.

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  10. Is PayPal secure?
    Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient of the payment won't receive sensitive financial information like your credit card number or bank account number. This way, you don't have to worry about paying people you don't know.

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  11. How do I sign up for Paypal?
    Just visit paypal.com and fill out their quick and easy signup form to open a Personal PayPal account.
    https://www.paypal.com/cgi-bin/webscr?cmd=_registration-run

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  12. Where do I pay if I choose cash as my payment method?
    Cash is ideal for face to face transactions. If you want to pay by cash for your Spider Load, please call your dealer or call us. Our number is listed in the "Contact Us" page of this website.

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  13. Will Spider Network be available in Canada?
    Spider Network will be available in Canada in the future. I would suggest that you register to SpiderText.com so that we can contact you for updates on Spider Network services for Canada.

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  14. What is the spidertext number?
    The spidertext number is where you send / receive your text messages. The spidertext number is given to you when you buy your first load.

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  15. My cellphone carrier has local text messaging only. Can I use Spider Network to text to the Philippines?
    Yes. As long as you can send text messages locally (within the United States), you can use Spider Network to send / receive text messages to/from your family and friends in the Philippines.

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  16. How do I receive my load?
    After your payment has been processed, you will receive a confirmation message on your mobile phone from your dealer stating the amount you have been loaded. Included also will be a confirmation number for future references.

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  17. I'm in the Philippines and I want to use Spider Network, can I do it?
    Yes, you can use the Spider Network but your family/friends in the US must be a registered subscriber and the one to buy the Spider Load.

    This makes texting cheaper for both you and your loved ones in US as opposed to Philippine subscribers buying the Spider Load.

    Once the US subscriber buys the Spider Load, s/he must include your nickname and cell number in their contacts list.

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  18. What is the privacy policy?
    The Spider Network and its people respect the privacy of communications between two parties; hence, the content of the message(s) sent and received across its network is/are not displayed or known to anyone. Only the Caller ID, Date and Time stamp, and the destination is known to Spider administrators.

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  19. Do I need a local text messaging plan from my cellular carrier? How do I add a local text messaging to my current plan?
    Yes you need a text messaging plan in order to save money because it is already a discounted price the cellular carrier gives you. To add a local text messaging to your plan just dial 611 from your cellphone and tell the customer representative you want to add a local text messaging to your plan.

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  20. How many Contacts can I add? My contact's nickname is too long. Can I change it?
    You can add as many contacts as you want. You can use the ADDCONTACT command (please refer to the Subscriber's Guide for more info). If you have a long list of contacts that you want to add, just email it to us at support@spidertext.com. Please include your Subscribers nickname and number for verification.

    Just a reminder please keep your contacts nickname as short as possible for faster texting so you dont have to type long nicknames when texting your contact. (2 to 4 characters maximum)

    Example: Marrisa => mrz
    Teressa => tess
    Jason => json
    Tina => tna


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  21. Can I use my prepaid cellphone to text to the philippines using the Spider Network.
    Yes you can, but the price for local text is different than plan holders.

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  22. Are there any additional charges besides the 5 cents/msg?
    Every time a message goes through the Spider Network (Phil-US or US-Phil), ONLY the US subscribers are charged the 5 cents (as opposed to telecom international charges of up to 30 cents per message. If the US subscriber's carrier also charges for LOCAL text messages, that has to be added to the TOTAL (Spidertext + telecom) text messaging charges that the US subscribers wil incur.

    Many carriers offer an unlimited (or abundant) text messaging plans for a low monthly fee. Obviously, having a text plan lowers the TOTAL text messaging cost. We recommend you get the plan appropriate for your needs.

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  23. Why is it that sometimes when I receive a text message from the Philippines, it contains gibberish characters like “\n” and other weird characters?
    This problem usually occurs with forwarded SMS messages like jokes, quotations or chain-letters that are passed from phone to phone. “Normal” (the ones you type from your phone’s keyboard) SMS messages are not affected by this problem. There are at least two possible reasons for this problem, both are beyond our control.

    The first possibility is that some “older” phones do not support the use of special characters while others do. Special characters are characters that are not in the alphabet, a number or the usual punctuation marks like comma, period, semicolon, colon, etc. Special characters include the peso sign, ñ, ¿, Ñ, Ã, Ä, æ, etc. Authors of these forwarded messages use these special characters for artistic effect and to abbreviate words. For a more extensive list of special characters, please go to: http://www.unicode.org/charts

    If a person who has a newer phone (that supports SC), creates a message (or receives a forwarded message) that contains special characters, and forwards it to a person whose phone doesn’t support these SC, the message will get littered by these gibberish characters. The older phone doesn’t know what to do with these SC so it tries its best and the gibberish characters appear.

    The second possibility is that there are some special characters that are not supported by the cell phone networks themselves. SMART, GLOBE, CINGULAR, T-MOBILE, etc. have varying ways of implementing the GSM standard. Some carriers support certain characters while some do not. Examples of these are characters that belong to a non-English language like ñ or Ä. Some carriers do not support, let’s say, Spanish or European languages, but other carriers do. If one of these unsupported characters is in the message you receive, your message will contain gibberish characters.

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  24. Your website said I can send messages with 160 characters or less. How come some of my messages get cut short to 70 characters?
    The problem is not with our system. Carriers like SMART, GLOBE, T-MOBILE, etc. use the GSM technology to deliver SMS messages. GSM as a technology has its limitations. One of these limitations is the length of a “normal” SMS message. A normal SMS message is limited to 160 characters (on some phones, this includes the Subject and Sender’s number, so the message part will sometimes be limited to 140 characters). What is important to note is that the GSM definition of a character is a character that is alphanumeric. Any character that is not in the alphabet or is not a number (or punctuation marks like period, comma, semicolon, etc.) requires more space to store in the GSM network (more than 1 space). Examples of these characters are ñ, ¿, Ñ, Ã, Ä, æ, etc. For a bigger list of these special characters, go to: http://www.unicode.org/charts

    When a message is created (or forwarded) with these special characters, your phone allocates 2 spaces for every character. Even if you only have ONE special character in your message, your phone will automatically store EACH and EVERY character using 2 spaces. This essentially shortens your message from 160 to 70 (will vary depending on type of phone) to accommodate the special characters.

    In the future, we hope that carriers will upgrade their system so this problem does not occur. For now, if you compose a message and include any one of these unsupported characters, your message will be shortened.

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  25. Why do I receive duplicate messages from the Philippines? My contacts said they only sent a message once but it is being delivered to my phone twice or sometimes 3 or 4 times? Am I getting charged more than once?
    We initially thought this was a problem with our system but after some testing and talking to affected users, we found out that the problem is with the Philippine carriers, specifically ???????. We noticed that only “junk” SMS (jokes, quotations and chain-letter SMS) are the only ones affected by this. Also not all but only some “junk” SMS get sent multiple times. Regular messages (the ones you type from your mobile’s keyboard) are not affected.

    What happens is when the Philippine user sends a message to our Philippine number, for some reason, we receive the message multiple times. So even before the message gets to our system, this problem already exists. We concluded that this is a problem that the Philippine carriers have to fix. We already called the Help Desk of ???? and ????? to inform them of this problem and they said ??????????

    Unfortunately, it is impossible for our system to distinguish whether the messages going through are duplicates or not, especially since all the duplicate messages do not come all at once (there are time gaps between each duplicate message just like normal messages). Also, for the protection of your privacy, our system does not scan/read the message part of the SMS.

    This will result in your being charged for every message that goes through our system, duplicate or not. Unfortunately, we have to do this because we are charged by our carriers for sending you the message along with the duplicates.

    To minimize the charges you incur, please inform your Philippine contact to minimize the “junk” SMS they send you. There is nothing we can do on our side because the problem already happens before it gets to us. We will follow up with ?????? helpdesk and ask them to resolve this as soon as possible.

    We appreciate your patience on this matter.

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  26. I sent a message to the Philippines and they still haven’t receive it? It’s been a long time since I sent it. Normally, the message is received within a few seconds. What is going on?
    You are right. Normally, messages sent back and forth only take a few seconds. However, sometimes, messages get delayed because of a backlog on the Philippine side. Whenever Philippine carriers like SMART hold promotions like “Unlimited texting for X days for XX pesos”, or something along that line, our Filipino brothers and sisters flock to it causing a backlog in the carrier’s network. (Think 2 lines to buy cheap tickets to a concert. If one line lowers the price, people will switch to that line, making the line longer.) The more messages in the queue that’s waiting to be sent, the more time it will take for your messages to get sent. This backlog is so severe that sometimes, messages don’t get sent for 24 hours.

    We experience it and detest it like you do. Unfortunately, this inefficiency is beyond our control. We do our very best to keep improving our system. In this case there is not much we can do because it is not our system that’s at fault. This problem does not happen very often. When it does, it pisses off even us. We are hoping the cell networks will be improved on the Philippine side in the near future so this problem does not happen again.

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  27. What number in the Philippines should my contacts send their message to? Should they save that number in their mobile phone's phonebook?
    When you send a message to your contacts in the Philippines using Spidertext, the number that will show up on your contact's mobile phone will be our Philippine Spidertext number. We recommend that they do not save that number on their phonebook because we change it on occasion when we find that it is not efficient (delays messages) or is defective. If your contacts want to send you a message, all they have to do is find the very last message you sent them and "hit" reply. Once we receive their message in the Philippines, we know to deliver it to you here in the U.S.

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  28. How long can my SMS messages be?
    SMS messages can be 160 characters. This is a limitation of SMS as a technology, not Spidertext. If you send a message longer than 160 characters, your carrier will cut the messages into pieces of 160 before sending to us. In this case, only the first message has the "nickname of your contact" so that is delivered to your contact. The other parts will not have "nickname addresses", so we won't know who to deliver it to. Again, this is a limitation of SMS technology.

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  29. Are my messages secure and private? Can my dealers/distribors read my messages to my contacts?
    Spidertext takes your privacy very seriously. We go the extra mile to protect it because your trust is important to us. Spidertext users should know that we do not share or reveal any user content or other personally identifiable information with third parties. You can view our Privacy Policy here.

    When using Spidertext, your text messages to and from your “textmates” in the Philippines are private. Your dealers/distributors or other users do not have access to the contents of your messages. Text messages remain strictly between the sender and intended recipients.

    Of course, the law and common sense dictate some exceptions. These exceptions include requests by users that Spidertext's support staff access their text messages in order to diagnose problems; monitoring systems for performance and security; when Spidertext is required by law to do so; and when we are compelled to disclose personal information because we reasonably believe it's necessary in order to protect the rights, property or safety of Spidertext, its users and the public. These exceptions are standard across the industry and are necessary for cell phone carriers and SMS providers to assist their users and to meet legal requirements.

    Spidertext keeps multiple backup copies of users' text messages and account information so that we can recover messages and restore accounts in case of errors or system failure. After some time, older text messages will be taken down from the production systems and will be archived, encrypted and stored away for system efficiency, user history provision, dispute resolution and other necessary tasks. This is standard practice in the text messaging and email industries, which Spidertext follows in order to provide a reliable service for users.

    Spidertext also takes several steps to guard the confidentiality of users' information by offering a number of industry-leading protections. Among other things, Spidertext systems are protected by:
    • Back-to-back firewalls (hardware and software)
    • Trojan, spyware and virus protection
    • 24/7 Automatic monitoring systems
    • 24/7 On-call tech specialist to troubleshoot system problems when they happen
    • Proactive monitoring of systems to prevent hacking and computer issues
    • The latest in server and application technology

    If you have further questions about our privacy policy or its implementation, please contact us at Support@SpiderText.com. Thank you.

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  30. My textmates in the Philippines has 2 or more numbers (SIM cards). Should I register just one or all of them?
    You should register ALL cell numbers that your textmates could possibly text you from because if they send a message from a phone that you didn't register using the ADDCONTACT command (or by a Spidertext staff) to our Philippine Spidertext number, we do not know who to deliver that message to.

    Please take the responsibility of informing your textmates to either text you from a registered phone OR to give you their other cell numbers so you can register them. We have no way of knowing who to deliver a message to if we receive it from a Philippine phone that is not registered.

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  31. How will my Philippine textmates know that a message they receive is from Spidertext is from me? I heard messages can come from multiple Spidertext numbers. Do I need to put my nickname at the end of every message I send to Spidertext?
    Yes, you are correct. Spidertext has grown tremendously that we needed more Spidertext number to deliver messages. Your textmates will know that a message is from you because we tag every message you send to the Philippines with your nickname. So if your nickname is "JOHN", every message to your Philippine textmates will contain "-JOHN" at the end of every message. Likewise, if your textmate's name is "MARCIA", messages to you from Marcia will be tagged "-MARCIA". So it is not necessary to include your name or nickname on your messages.

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  32. I am not receiving a small percentage of text messages from the Phils, randomly. In these cases they are not delivered late, they just "dissappear". My textmates say they sent a message but I have not gotten them. What's going on?
    First, is it happening only with one of your textmates or with everyone?

    There are many possible reasons your text messages from the Philippines are not delivered to your phone. Please check if they are the ones outlined below.

    1. Your contacts are using a phone that you have not registered. We recently discovered it is not unusual for cell phone users in the Philippines to have multiple SIM cards (phone numbers): one on the phone and others in their wallet for backup. If they send you a message from a phone number other than what you've registered, our computers will not recognize them and will not know who to send it to in the US. SOLUTION: Please ask your textmates for other phone numbers where they can text you from and register them using ADDCONTACT. Please check our Subscriber's Guide for instructions: http://www.spidertext.com/guide.php

    2. Your textmates are also textmates of other US Spidertext subscribers. This happens when 2 or more US subscriber register the same person in the Philippines. Since there is no more one-to-one relationship between US and Philippine users, your textmates must put YOUR NICKNAME as the FIRST WORD every time they send a message to you, otherwise messages cannot be delivered because our computers will not know who the message is for.

    3. Your textmates are sending their messages to our old gateways. In the US, we have 3 gateways and US subscribers can use any of them to send a message to the Philippines. As a matter of fact, we encourage you to save these numbers in your phone's phonebook because they pretty much will not change. In the Philippines, however, we have 7 gateways and we strongly recommend that your textmates DO NOT save these numbers on their phones because we change them once in a while, especially the gateways that are on the SMART network. We constantly monitor these gateways for efficiency and reliability. If we find out that a certain gateway keeps dropping or delaying messages, we will change the SIM cards. If your textmates send their messages to these old gateway numbers, the messages cannot be delivered to you. SOLUTION: Please remind your contacts to ALWAYS REPLY TO THE LAST MESSAGE they received from you through Spidertext, that way, they are using the latest gateway numbers. They should not save any of our Philippine gateway numbers on their phonebooks.

    4. Lastly, maybe it's something beyond our control. Spidertext system is very reliable in delivering messages from the originating country to the destination country. We have redundant systems to make sure messages are not lost in transit. However, as soon as messages are in the destination country, WE RELY ON LOCAL CARRIERS to deliver the messages to its recipients. So, if the local carriers are having technical difficulties, then the messages you sent through Spidertext will also be affected. In the US, we enjoy close to 100% reliability when it comes to local text messaging. We very seldom experience problems here. However, in the Philippines, it's really a mess. I am not saying this is the case all the time because that would be "scapegoating" but you can ask your textmates in the Philippines yourself. Problems that they deal with on a daily basis include duplicate messages (they send 1 message and the recipient receives 2+, sometimes 5 duplicate copies), heavy SPAMMING and delayed or lost messages (now that Philippine local carriers offer unlimited texting, their networks are flooded to capacity and at times, it affects messages we deliver on your behalf). SOLUTION: If you have an urgent message that you need to deliver, PLEASE SEND YOUR MESSAGES ALSO THROUGH OTHER CHANNELS like email, IM, etc. At the very least, please get a confirmation (ask them to text you back) that the message was received and understood by them.

    We are continually improving our system all the time and we appreciate you bringing issues to our attention. Please be assured that we are committed to delivering to our customers the best product, service and support.

    Thank you for using Spidertext.

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